Frequently Asked Questions | JRV

A B2B Punch Out Site is an online platform that allows buyers to access our catalog and make purchases directly from their own procurement system. It streamlines the purchasing process by integrating our website seamlessly with your procurement software.

Yes, you can view real-time pricing for all products in our catalog. However, please note that availability status is not managed through our Punch Out site. For availability information, please refer to your procurement system or contact our customer support team for assistance.

Once you're redirected to our website, you can browse our catalog and add items to your cart just like you would on any other online shopping site. When you're ready to place an order, simply proceed to checkout, and your cart contents will be transferred back to your procurement system for approval and processing.

Yes, you can track the status of your orders directly from your procurement system if you are set up with Electronic Data Interchange (EDI). Once an order is placed, you'll receive updates on its progress, including shipping information and delivery dates.

If you encounter any technical issues during the Punch Out process, please contact your procurement system administrator for assistance. They can help troubleshoot any connectivity or integration issues you may be experiencing.

Yes, we take the security of your personal information very seriously. Our Punch Out site uses industry-standard encryption and security protocols to ensure that your data is protected during transmission and storage.

We welcome your feedback and suggestions for improving our Punch Out site. Please feel free to contact our customer support team with any comments, questions, or concerns you may have. Your input helps us continually enhance the shopping experience for our valued customers.